Pre-Admission
Except for emergency cases, admission to the hospital is done by doctor’s advice during the outpatient consultation. Our staff at the Private Clinics will assist you for your admission, appointment date, financial counselling – estimated cost of the hospitalization, mode of payment, and all other necessary admission preparations and information.
Surgery / Procedures
If you are scheduled for a surgery or procedure, you may need to undergo pre-admission investigations to ensure your fitness for surgery. This includes obtaining your clinical history and conducting basic investigations such as blood tests and / or x-rays. Please inform your doctor if you have any pre-existing conditions such as high blood pressure, diabetes, asthma or drug allergies.
Things to Carry
Please bring along the original copy of the following documents for your admission registration:
- Admission slip
- OP file
- Insurance / card / (if you are settling your bills through insurance)
- All investigation reports
- Letter from Referral doctor, if any
Others: Your personal clothing and footwear (Patients during their stay in the ICU will be provided with hospital dress).
Note: The Management will not be held responsible for any loss or damage to your personal property during your stay in the premises.
Reception and Admission
At the time of admission, you will be requested to answer a few queries posed by our admission personnel. This information is necessary and we appreciate your cooperation. The facts that you provide will enable us to handle you with a better understanding.
Individual Category
An initial deposit will have to be paid at the time of admission for which a receipt will be issued to you. You will be given one attendant passes which should be used for entry into and exit of the hospital at all times.
Insurance Category
It is important to know whether your treatment expenses are covered under any insurance scheme. If you have insurance cover, please gives us valid information about your scheme at the time of admission, which will enable us to fasten your insurance approval. In case of Emergency admissions kindly submit your Insurance details the next working day, since the pre-authorization should be submitted within 24 hours.
Types of Accommodation
The different categories of room / bed available in the hospital are:
- General ward
- Private room
- Twin Sharing
- Triple Sharing
- Four Sharing
- Deluxe Room
Your bed / room assignment at SISH is based on your diagnosis on admission and the bed availability at that time. You can select a bed / room depending on your affordability and medical insurance. The admission counsellor will help you to choose your bed / room. Sometimes you may have to wait for a short time till the bed / room of your choice gets ready. Please bear with us for any inconvenience.
Visitors Policy For In Patients
- At the time of admission, one attender ID band and Pass will be issued.
- The attender must wear the ID band at all times inside the hospital.
- Only one attender per patient is permitted at a time.
- Visiting hours are 5:00 PM to 7:00 PM daily.
- During visiting hours, only one visitor per patient is allowed at a time.
- Children below 12 years are not permitted for safety and infection control.
- Visitors must sign in at the security desk before entry.
- Hand sanitization is mandatory before and after visiting patient rooms.
- Masks must be worn at all times inside hospital premises.
- Visitors with fever, cough, cold, or any contagious illness will not be allowed.
- Bringing outside food or beverages into patient areas is prohibited unless approved by the hospital.
- Smoking, consumption of alcohol, or entry under the influence of alcohol/drugs is strictly prohibited inside hospital premises.
- Tipping hospital staff is not allowed. If you wish to appreciate a staff member’s service, please use the hospital’s feedback system.
- Photography, videography, or live streaming in patient care areas is not permitted.
- Keep conversations low and avoid unnecessary noise in patient care areas.
- Follow all instructions given by doctors, nurses, and hospital staff.
- Do not disturb patients during rest hours or medical procedures.
- Access to ICU, NICU, and other critical care units is strictly regulated and may have separate visiting guidelines.
- Visiting time in these units is subject to approval by the treating team.
- Visiting rules may be modified or suspended temporarily in special situations such as outbreaks, emergencies, or critical medical procedures.
- Security personnel have full authority to enforce these rules for patient safety.
Other Services
Intensive Care Units (ICUs)
Intensive Care Units have special facilities and services for the observation and care of critically ill patients. Because of the special nature of the ICUs, necessary restrictions apply
- Private-duty nurses, flowers, radios and portable televisions are not allowed.
- In some cases, we will hold your mail or give it to your immediate family.
- Visiting hours and the number of visitors are limited; please check with your specific ICU.
Diet Services
During your stay, you will be treated to meals that are both delicious and nutritious. You are advised to follow the diet instructions specified by our dietitians for a speedy recovery. We offer a different meal selection for the different choice of accommodation. Our meals are served at the following hours:
| MEAL | TIMINGS |
|---|---|
| Morning Milk | 6:00 AM |
| Breakfast | 7:30 AM |
| Soup | 11:00 AM |
| Lunch | 12:30 PM |
| Evening Milk | 4:00 PM |
| Dinner | 7:30 PM |
Delayed Meals
Occasionally, certain medical tests may be scheduled during your regular meal time, or a procedure must be performed on an empty stomach. This may delay your meal. As soon as you are able to eat, however, nursing personnel will order a tray for you.
Ask the Experts
The Food & Nutrition Services staff includes Clinical Dietitians-experts specifically trained in nutritional science, health maintenance and patient education. Our dietitians provide extra nutritional support to those patients who need it most. They are also available to teach patients about special eating plans and dietary restrictions. If you would like to learn more about your diet, ask your doctor or nurse to contact a dietitian.
Check Out Process
Checking Out
When your doctor has discharged you and you are ready to leave, you will be escorted out in a wheelchair by hospital staff (if required).
Before you leave, don’t forget to check your room carefully for any personal belongings. Remember, also, to pick up any valuables you stored in the hospital vault.
Payment Arrangements
Payment can be made by cash, credit cards on the day of admission. Receipts will be issued upon payment. Additional deposits may be required when the interim bill exceeds the initial deposit or when the Insurance / Corporate balance is insufficient. Before you leave, we ask that you pay all charges not covered by your insurance or deposit. Please do not hesitate to check with our Admission / Billing desk for any billing enquiries.
Complaints / Queries / Suggestions
We welcome your views on our services through feedbacks, which will enable us to improvise and help us to meet your expectations. We shall ensure that your stay with us is a pleasant one – A HOME AWAY FROM HOME and all our staff will strive towards the same. If you have any comments, suggestions, or complaints about any aspect of our services, you are most welcome to:
- Contact the Administrative Officer (AO), Chief Relationship Manager (CRM).
- Kindly fill up the feedback form, which will be given to you at the time of discharge.
- You can also write your suggestions and put them in the suggestion boxes kept in the Hospital.
- Feel free to contact us +917845671944 & sish@ammfoundation.org
- Positive feedback is also requested in order to boost the staff morale and increase productivity.
Pre-Admission
Except for emergency cases, admission to the hospital is done by doctor’s advice during the outpatient consultation. Our staff at the Private Clinics will assist you for your admission, appointment date, financial counselling – estimated cost of the hospitalization, mode of payment, and all other necessary admission preparations and information.
Surgery / Procedures
If you are scheduled for a surgery or procedure, you may need to undergo pre-admission investigations to ensure your fitness for surgery. This includes obtaining your clinical history and conducting basic investigations such as blood tests and / or x-rays. Please inform your doctor if you have any pre-existing conditions such as high blood pressure, diabetes, asthma or drug allergies.
Things to Carry
Please bring along the original copy of the following documents for your admission registration:
- Admission slip
- OP file
- Insurance / card / (if you are settling your bills through insurance)
- All investigation reports
- Letter from Referral doctor, if any
Others: Your personal clothing and footwear (Patients during their stay in the ICU will be provided with hospital dress).
Note: The Management will not be held responsible for any loss or damage to your personal property during your stay in the premises.
Reception and Admission
At the time of admission, you will be requested to answer a few queries posed by our admission personnel. This information is necessary and we appreciate your cooperation. The facts that you provide will enable us to handle you with a better understanding.
Individual Category
An initial deposit will have to be paid at the time of admission for which a receipt will be issued to you. You will be given one attendant passes which should be used for entry into and exit of the hospital at all times.
Insurance Category
It is important to know whether your treatment expenses are covered under any insurance scheme. If you have insurance cover, please gives us valid information about your scheme at the time of admission, which will enable us to fasten your insurance approval. In case of Emergency admissions kindly submit your Insurance details the next working day, since the pre-authorization should be submitted within 24 hours.
Types of Accommodation
The different categories of room / bed available in the hospital are:
- General ward
- Private room
- Twin Sharing
- Triple Sharing
- Four Sharing
- Deluxe Room
Your bed / room assignment at SISH is based on your diagnosis on admission and the bed availability at that time. You can select a bed / room depending on your affordability and medical insurance. The admission counsellor will help you to choose your bed / room. Sometimes you may have to wait for a short time till the bed / room of your choice gets ready. Please bear with us for any inconvenience.
Visitors Policy For In Patients
- At the time of admission, one attender ID band and Pass will be issued.
- The attender must wear the ID band at all times inside the hospital.
- Only one attender per patient is permitted at a time.
- Visiting hours are 5:00 PM to 7:00 PM daily.
- During visiting hours, only one visitor per patient is allowed at a time.
- Children below 12 years are not permitted for safety and infection control.
- Visitors must sign in at the security desk before entry.
- Hand sanitization is mandatory before and after visiting patient rooms.
- Masks must be worn at all times inside hospital premises.
- Visitors with fever, cough, cold, or any contagious illness will not be allowed.
- Bringing outside food or beverages into patient areas is prohibited unless approved by the hospital.
- Smoking, consumption of alcohol, or entry under the influence of alcohol/drugs is strictly prohibited inside hospital premises.
- Tipping hospital staff is not allowed. If you wish to appreciate a staff member’s service, please use the hospital’s feedback system.
- Photography, videography, or live streaming in patient care areas is not permitted.
- Keep conversations low and avoid unnecessary noise in patient care areas.
- Follow all instructions given by doctors, nurses, and hospital staff.
- Do not disturb patients during rest hours or medical procedures.
- Access to ICU, NICU, and other critical care units is strictly regulated and may have separate visiting guidelines.
- Visiting time in these units is subject to approval by the treating team.
- Visiting rules may be modified or suspended temporarily in special situations such as outbreaks, emergencies, or critical medical procedures.
- Security personnel have full authority to enforce these rules for patient safety.
Our Team throughout Your Stay
- Admitting Physician / Primary Consultant
- Staff Nurses
- Administrators
- Ward Secretaries
- Support Services
Multidisciplinary Team
- Doctors
- Nurses
- Physiotherapist
- Dietician
- Social Workers
Other Services
Intensive Care Units (ICUs)
Intensive Care Units have special facilities and services for the observation and care of critically ill patients. Because of the special nature of the ICUs, necessary restrictions apply
- Private-duty nurses, flowers, radios and portable televisions are not allowed.
- In some cases, we will hold your mail or give it to your immediate family.
- Visiting hours and the number of visitors are limited; please check with your specific ICU.
Diet Services
During your stay, you will be treated to meals that are both delicious and nutritious. You are advised to follow the diet instructions specified by our dietitians for a speedy recovery. We offer a different meal selection for the different choice of accommodation. Our meals are served at the following hours:
| MEAL | TIMINGS |
|---|---|
| Morning Milk | 6:00 AM |
| Breakfast | 7:30 AM |
| Soup | 11:00 AM |
| Lunch | 12:30 PM |
| Evening Milk | 4:00 PM |
| Dinner | 7:30 PM |
Delayed Meals
Occasionally, certain medical tests may be scheduled during your regular meal time, or a procedure must be performed on an empty stomach. This may delay your meal. As soon as you are able to eat, however, nursing personnel will order a tray for you.
Ask the Experts
The Food & Nutrition Services staff includes Clinical Dietitians-experts specifically trained in nutritional science, health maintenance and patient education. Our dietitians provide extra nutritional support to those patients who need it most. They are also available to teach patients about special eating plans and dietary restrictions. If you would like to learn more about your diet, ask your doctor or nurse to contact a dietitian.
Check Out Process
Checking Out
When your doctor has discharged you and you are ready to leave, you will be escorted out in a wheelchair by hospital staff (if required).
Before you leave, don’t forget to check your room carefully for any personal belongings. Remember, also, to pick up any valuables you stored in the hospital vault.
Payment Arrangements
Payment can be made by cash, credit cards on the day of admission. Receipts will be issued upon payment. Additional deposits may be required when the interim bill exceeds the initial deposit or when the Insurance / Corporate balance is insufficient. Before you leave, we ask that you pay all charges not covered by your insurance or deposit. Please do not hesitate to check with our Admission / Billing desk for any billing enquiries.
Complaints / Queries / Suggestions
We welcome your views on our services through feedbacks, which will enable us to improvise and help us to meet your expectations. We shall ensure that your stay with us is a pleasant one – A HOME AWAY FROM HOME and all our staff will strive towards the same. If you have any comments, suggestions, or complaints about any aspect of our services, you are most welcome to:
- Contact the Patient Guest Public Relation Officer(PRO)
- Kindly fill up the feedback form, which will be given to you at the time of discharge.
- You can also write your suggestions and put them in the suggestion boxes kept in the Hospital.
- Feel free to write to us at sish@ammfoundation.org
- Positive feedback is also requested in order to boost the staff morale and increase productivity.
Admission
A comprehensive range of facilities ensures that all expertise necessary for your well-being is made available.
For room reservation, please contact the Admission Counter along with the doctor’s admission request. In case of emergency, you will be first admitted in the Emergency unit and later shifted to the room. A couch is provided in your room to facilitate the stay of an attendant when in the Wards. Two attendants will be permitted for children under 2 years of age.
When patient is shifted to Operating rooms, Intensive Care Units / Coronary Care Units, the attendants may wait in the lobby in the ground floor or in the waiting area in the first floor during the day. Patients are requested to make the payment of the package amount at the time of admission. Patients availing credit facility have to provide an authorisation / credit letter from the company, which should be handed over at the admission counter during the time of admission.
Finance Information
MMM is a Charitable Organisation and all donations received are exempted under the Tamil Nadu Societies Registration Act, 1975 – vide certificate from Registrar of Societies, Madras North District, S.No. 1 of 1982, dated 12.01.1982. The entire amount applicable should be deposited at the billing sectionduring the admission.
Please pay by Cash or Demand Draft (DD). All Credit / Debit Cards accepted. DD should be in favour of The Stedeford Hospital, payable at Chennai. If you are a Foreigner or an NRI, you are requested to make payments in US Dollars. Indian patients can also make payments in US Dollars through NRI relatives.
Note:
There is no provision for refund of the Package Charges. Bank facility is available (Union Bank of India). No direct payment of any kind is to be made to the staff of the hospital for their services.
Schemes of Financial Assistance
Company Payment:
MMM has entered into agreement with certain public/private companies and as such credit facilities are extended to employees/dependents who are referred by these establishments. Communications in this regard are dealt with by the Finance Department of the Hospital.
Reimbursement of Medical Expenses/Insurance Claims:
The Medical Record Department (MRD) of the Institute would process applications for reimbursement of medical expenses or other financial assistance, preferred by employees of government and private organisations. So also, health/life insurance claims would be processed by the MRD.
In such cases, necessary certification and attestation of bills and other documents, by the doctors’ concerned/Medial Superintendent, would be arranged. The claimants may have to pay the specified charges for these services.
General
Consent for Operation, Anaesthesia and Medical Services
The patient (or the patient’s parent or guardian, if the patient is a minor or is unable to sign) is required to give his/her prior consent on the prescribed form for the proposed operation or any other procedure. Special efforts are made to explain to the patient and family his/her condition, the nature and purpose of the proposed procedures, the complications and risks involved during/after the operation, and the care that we take at every stage of the treatment to the best of our abilities.
Instructions to be Followed Before Surgery
Dental Check-up: A dental check before surgery is a must. If tooth extraction is advised, have it done under antibiotic cover at least two weeks in advance.
ENT Check-up: Rule out ear infections and septic tonsils. These are common in children.
Deworming Medicine: Get your family doctor to prescribe this one month in advance, especially for children.
Septic Focus: Get prompt treatment for infections in the body, like boils, etc.
Aspirin: Discontinue taking aspirin or any preparation containing aspirin ten days before you come for surgery.
For Your Safety
We want to make sure you have a safe and comfortable stay at MMM and we need your help. The information given below is a guide for our patients and their families.
Ask Questions
There may be number of people involved in your care. Feel free to ask questions about your care and to express your preferences and concerns. You may want to bring a family member, friend or caregiver with you during your admission. A friend can put you more at ease, remind you to ask certain questions and help you recall special instructions later on.
Staff Identification
All hospital employees, volunteers and physicians wear name badges that identify their names and departments. If an employee, volunteer or physician is not wearing a name badge, please ask him or her to put it on, or ask for another staff person.
Patient Identification
The patient identification bracelet (ID band) you receive on admission is important for many reasons. This band has your medical record number on it and is how you are identified at MMM. Do not let anyone give you medications, tests or procedures without checking your ID band every time. When specimens are obtained, make sure the specimen containers are labelled with your name in your presence.
Describing Symptoms
A physical examination evaluation and medical tests provide valuable information about your condition, but your description of symptoms is key in your diagnosis and treatment. When asked about symptoms, try to identify when the symptoms started, what time of day they occur, how long they last, how often they occur and whether they are getting better or worse. The more details you can give us, the better.
Pain Management
We want you to be as comfortable as possible. Although it may not be possible to eliminate all pain, there are methods to reduce pain to tolerable levels. Please let us know when you are having pain. You will be asked to rate your pain on a scale of 0–10, with 0 being no pain and 10 being severe pain. Reporting pain as a number helps the doctors and nurses know how well your treatment is working and whether changes should be made.
Understanding Your Medical Condition
We will be happy to answer your questions about your condition. In addition, we have literature to help you learn more.
Preventing Falls
Wear slippers or shoes with non-skid soles. Hospital floors can be slippery. Get up slowly. Sit on the edge of your bed for a few minutes. If you feel dizzy or weak, please press the call button. Your hospital bed probably might be higher and narrower than your bed at home. When needed call for help getting into or out of bed. If the side-rails are up do not try to climb over or between them. Use your call button for help. If you have an intravenous (IV) line, use your call button to get help moving with it. Most of the furniture in your room is on wheels. Don’t try to use it for support. Use your call button to get help. Because wheelchairs tip easily, please ask for assistance when getting into or out of one. Keep items within easy reach. Ask your nurse or someone else to place your needed items where you can easily get to them. Do not wait until the last minute to go to the bath room. Get up slowly and ask for help if needed. Make sure the light is on if it is dark.
If You Are Undergoing Surgery
Make sure you understand what will happen if you are undergoing surgery. You, your doctor and surgeon should all agree on exactly what will be done during the operation. Tell the surgeon, anaesthesiologist and nurses if you have allergies or have ever had a bad reaction to anaesthesia. Who will take charge of my care while I am in the hospital? Exactly what will you be doing? About how long will it take? What will happen after the surgery? How can I expect to feel during recovery?
Medications
Your doctor and nurse have major roles in medication safety while you are in the hospital. They select the medications that are best for you, prescribe the correct dose, dispense the medication correctly and label it clearly. They check to see that it is working and also monitor you for side effects. For your protection, we have a system of checks and balances in place. Each medication order is checked and double-checked by doctors and nursing staff.
You play an important part in safely managing your medications. As a patient or family member, your role is key. You share the responsibility for safe medication use. You owe it to yourself and your family to learn as much as you can about the medications you are taking.
When you are admitted to the hospital bring a list of the medications you are taking, including dose and how often you take them; include over-the-counter medications, vitamins and herbal products. If you do not have time to make a list, bring the medications. Keep them in their original container. After the names of your medications are written down, have your family take them home. Keep a list of medications that you cannot take and the reason for the same (e.g., allergic reactions) and provide this list to your healthcare providers. Communicate the way you take your medications, especially if different from how they were prescribed earlier. Whenever a new medication is prescribed, ask questions, and if you do not understand the answers, ask again. Before any test or procedure, ask whether it will require any dyes or medicines and remind your nurse and doctor if you have allergies. When a nurse gives you a medication or IV solution, ask what it is for. If you think a medication is not given on time, let your nurse know. If you receive a medication that looks different than it usually does, be sure to question your nurse or any other healthcare team member.
Test Results
Make sure you get the results of all tests and procedures. Ask the doctor or nurse when and how you will get the results. Do not assume the results are okay. If you do not hear anything, call the doctor and ask questions.
Medications at Discharge
Learn the name of each medication that is prescribed for you, why you are taking it, the dosage and the schedule of how you take it. Ask whether you should avoid any foods, beverages, other medications or activities. Review your discharge instruction sheet and question anything that is unclear or confusing. Repeat the instructions back to the nurse or doctor. This a good way to verify that you understand it correctly. Read the label, including warnings. Make sure it’s the medication your doctor ordered. Some medications react with alcohol. If you drink alcohol, be sure to check with your nurse, doctor or pharmacist whether it is safe to do so. Report any reactions, side effects or allergies to your healthcare provider. Keep a list of all medications you take and take them with you to your doctor. Make sure that each of your doctors is aware of medications that other doctors have prescribed for you. Question anything that does not seem right. Be alert to unexpected changes. If you get a prescription refill that seems to have a different strength or appearance, ask questions! If you are having problems with a medication, call your doctor. The information contained in this publication should not be considered specific medical advice and is not meant to replace professional medical service.
Visiting Hours
Patients’ Room – 5.00 p.m. to 7.00 p.m. (only 2 visitors are allowed at a time and children below 15 years are not allowed). CCU – 11.00 a.m. to 11.30 a.m. and 4.00 p.m. to 5.00 p.m. ICUs – 6.30 p.m. to 7.30 p.m. (Only one visitor is allowed at a time & children below 15 years are not allowed.)
Smoking
Our hospital is a Non-Smoking zone. Please comply with the rule.
For any questions or concerns, or to receive more information about patient rights, please talk to your Doctor, your Nurse, Medical Social Workers, Manager-Front Office or call Customer Relations at 044 – 6921 6666 / +91-9043762717